People with Medicare have the right to be treated with respect. This means you are not discriminated against for any reason and your health information is kept private. Learn about your Medicare rights or read through this Medicare Rights & Protections brochure from the Centers for Medicare & Medicaid Services (CMS).
If you have questions about whether you or your loved ones are ready to be discharged from a hospital, nursing home, rehabilitation facility, home health agency or hospice, special quality improvement organizations (QIOs) can help you. If you have a complaint or concern about care you’ve received from a hospital, doctor or other health care provider, they can help you with that, too.
If you live in Montana or Wyoming, KEPRO will take care of any complaints, appeals or quality of care reviews.
5700 Lombardo Center Drive, Suite 100
Seven Hills, Ohio 44131
Toll free: (844) 430-9504
TTY users: (855) 843-4776
Appeal helpline: (844) 430-9504
Fax number: (844) 878-7921
Visit KEPRO’s website
9090 Junction Drive, Suite 10
Annapolis Junction, MD 20701
Toll free: (877) 588-1123
TTY users: (855) 887-6668
Appeals: (855) 694-2929
All other review types: (844) 420-6672
Visit Livanta’s website